Refund policy

Each piece from Dustin Koa Art is custom-made to order, so we are unable to offer returns or refunds for change of mind. However, if there is any issue with the quality of the artwork, such as damage or defects, we will be happy to evaluate the situation and make it right.

30-Day Return Policy for Damages or Issues

We have a 30-day return policy for items that are defective, damaged, or incorrect. This means you have 30 days after receiving your item to request a return in these cases only.

To be eligible for a return due to damages or issues, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return for damages or issues, please contact us at caitlyn.daviesplummer@gmail.com. Returns sent back without prior approval will not be accepted.

Return Address

Once your return request is accepted, you'll be required to send the return to the following address: PO Box 554, Roseworth 5371, SA.

Damages and Issues

Please inspect your order upon receipt. If the item is defective, damaged, or you received the wrong item, contact us immediately at caitlyn.daviesplummer@gmail.com. We will work with you to resolve the issue as quickly as possible.

Non-Returnable Items

Since each artwork piece is custom-made, we cannot accept returns for change of mind. Sale items and gift cards are also non-returnable.

Refunds for Approved Returns

Once we receive and inspect your return for a damage or defect, we will notify you if the refund is approved. If approved, you’ll be refunded on your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at caitlyn.daviesplummer@gmail.com.